Reason #2 (Why our clients choose CSG)
Sometimes the simplest things are very difficult to implement. At CSG, we have been developing technology for 15 years and we use that technology to deliver better results for our clients. From our proprietary phone system, power dialer, voicemail automation, voicemail stitching, email integration, email stitching, cross platform reporting, lead distribution, deal registration and our latest innovation OneVoice, our technology works.
We accomplish all of this while maintaining redundancy and security at the level required by the biggest and most demanding technology clients.
We do mobile and social media too, but often we see the industry using those “hot” technologies as a means to deflect attention from the fundamental plumbing required to make the trains run on time.
We think our success in technology puts us well ahead in the industry. The biggest advantage however is how it enables us to think freely about new ideas. Have you ever been in a meeting where creative ideas die because the tech people say it cannot be done?