On the morning of August 7, 1974, the Frenchman Philippe Petit walked across a steel cable he had strung between the twin towers of the World Trade Center. He not only made it to the other side, but spent 45 minutes going back and forth eight times and even jumping up and down and lying down on the cable. When asked why he did it he said: “When I see three oranges, I juggle; when I see two towers, I walk.” Philippe Petit is the perfect profile for someone running a marketing department. We just do this stuff despite the risks.
Marketing is Not Safe
The volatility in the job markets has caused people to be much more interested in job security. Gallup just did a poll and 70% of working Americans said that their current job is the ‘ideal job’ for them. The people in the Gallup poll must not be in marketing. CMO tenure has been getting better over the past couple of years – but it is still very short at 28.4 months. How anyone can focus on the big picture with a two year horizon is beyond me. So it is clear that anyone looking for a safe and secure job need not apply. Marketing is definitely a fun and vibrant industry but by all measures it is definitely not safe.
Here are five reasons that Marketing is Not a Safe job:
The Environment is Always Changing: The competition is doing things, other industries are doing things, the tools are changing, customers expectations are changing, and the economy is changing. There are so many things changing all of the time that it is impossible for anyone to sit still. To make matters worse, the rate of change is increasing. So if you thought last year was wild – get ready for next year because it is going to be wilder.
No Clear Measurements: Despite tremendous advances in the tools and tactics for measuring marketing performance, there are no agreed upon standards. The sales department has revenue and marketing has a mixed bag. And just when it seems like a standard is going to emerge the environment changes.
Exposed to the Blame Game: When things go bad people go looking for someone to blame, with no clear measurements and a constantly changing environment, the marketing department can be as exposed as a Frenchman on a wire.
Public: Scientists can do their experiments in a lab, marketing people do not have that luxury. By definition marketing activities are public and therefore the wins are exposed to be copied and the losses are spectacular crashes in plain view.
Requires New Ideas: The half life of a successful marketing idea is even shorter than the tenure for CMOs so a constant stream of new ideas are required.
So, if you want to exist in a world where there is no job security, no agreed upon measures of success, where you can get blamed for other people’s screw ups, where you regularly fail and sometimes succeed in public, and you have to come up with new ideas all of the time – marketing is the job for you!
Wait! There is More
If you can bear to read on you already know you are well suited for the marketing business. Here are three things successful marketing people do to not only survive, but thrive in this environment.
Set Expectations Properly: We have all been in countless meetings where the expectations ascend into the rafters – you know, go viral, a Cadbury moment. There is no question it would be awesome, but it does not happen very often. So any plan has to be built around a realistic expectations. If the plan does not make sense with a the laws of gravity applied then come up with a new plan. There is a big difference between leaving an opening for serendipity and counting on it. Pros don’t get caught up in the hype and set unattainable expectations.
Talk About One Measurement: Measure everything, but only talk about one measurement. In the end there should only be one measurement that counts and talking about all of the other (contributing) measurements just sounds like excuse making. You and your team can use all of those other measurements to learn fast and learn a lot, but in the end the one key measurement is the only thing that matters. Remember, this one key thing should be the thing that your marketing department’s client (the sales department) is expecting to get.
Fail All of the Time: So much has been written about failing and failing fast that it seems we sometimes forget to do it. Even previously successful campaigns can fail as the environment changes. Make sure you know what failure looks like and don’t talk yourself into re-casting a failing campaign as a winning campaign by picking out one good looking number and putting all of your weight on it. Make sure to set expectations properly and that means describing in advance what a failing campaign looks like and agreeing what will be done.
So Marketing is Awesome
Anyone still reading is already converted. We should remind ourselves more often that marketing is an awesome business and we are all lucky to be in it. Philippe Petit truly enjoyed his high wire act. He was in his element, he had done his homework (he had been planning since 1968), he was a professional, and it was obvious to everyone who witnessed the event.